Responsibilities

ParkMobile is looking for an engaging Client Support Specialist to join our growing team! As a Client Support Specialist, you will be responsible for providing professional support services to our external and internal clients and ensure a high level of customer satisfaction. It will be your job to determine client requirements and ensure that they are delivered in a timely fashion using a combination of technical tools and resources. You will be an integral member of the operations team working with others in the department and you will be expected to quickly develop proficiency with all ParkMobile products and tools which will allow you to deliver effective client service for all clients as well as be able to communicate seamlessly with team members within the client services department.

  • Manage the full life-cycle of ParkMobile client requests
  • Work directly with external clients to ensure requests are accurate and actionable
  • Assist in the configuration of client accounts within the ParkMobile software.
    • Utilize ParkMobile proprietary software and its use in provisioning client services
    • Review, execute, and test software configuration change requests
    • Ensure all relevant databases are kept up to date and follow ISO guidelines and policies
  • Manage the ParkMobile Material Order Process
    • Work with 3rd party vendors to fabricate ParkMobile signs and decals
    • Communicate with clients regarding artwork, costs, and turnaround time
    • Coordinate with finance and account management to ensure proper client billing
  • Investigate any potential issue by analyzing client transactions and feedback
  • Identify when escalation is needed, and obtain necessary information from the client
  • Other duties as assigned


Skills & Requirements

  • Minimum 4 years of client service experience (technical help desk type environment is a plus)
  • Bachelor’s degree in Business or Information Technology, or an equivalent combination of education and experience.
  • Ability to provide courteous and empathetic support while following company guidelines and best in class in class standards
  • Possess sense of urgency and the ability to ask appropriate probing questions to ensure the complete nature of a request is well defined.
  • Proactive, detail-oriented, problem-solver who is committed to accuracy
  • Ability to adapt to adapt quickly and handle stress in difficult situations
  • Experience troubleshooting with smart phone/mobile apps and other general technical issues
  • Exceptional computer skills and the aptitude for learning new systems. SQL experience is a plus.
  • Excellent written and verbal communication skills

Benefits

We value our employees’ and are committed to their success. We are located in Midtown Atlanta near MARTA, a multitude of restaurants and within walking distance of the GA Tech Innovation Center. We offer competitive compensation and an extensive benefits package including paid time off, Company paid holidays, medical, dental and vision benefits, 401K match and company paid STD, LTD and Life Insurance. We strive to maintain a positive and fun environment for our employees, where people can learn and grow with the company.


About ParkMobile

ParkMobile, LLC is the leading provider of smart parking and mobility solutions in North America, helping millions of people easily find and pay for parking on their mobile device. The company’s technology is used in over 3000 locations across the country, including 7 of the top 10 cities as well as college campuses, airports and stadiums. People can use ParkMobile solutions to quickly pay for on-street and garage parking without having to use a meter or kiosk. Additionally, ParkMobile offers parking reservations at stadium venues for concerts and sporting events. Reservations are also available in metro areas, allowing people to drive into the city without having to worry about finding parking. ParkMobile was recently named by Deloitte as a Technology Fast 500 winner, recognizing the fastest growing technology companies in North America. For more information, visit parkmobile.io or @ParkMobile on Twitter.